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Contact Form
Our Helpdesk will do its best to provide you optimal assistance for solving your DSL problem.
Below are a few steps on how to get the most efficient support:
1) Check if it is a device problem: Please check your ISP settings first: username, password, pre-registration and availabilities of the xDSL subscription line. Make sure that there is no network problem affecting your service. Don’t hesitate to make a call to your Internet Service Provider first to be sure. In case of network or line problem, your ISP/Operator is in most cases the best contact.
Please note also that the Helpdesk doesn’t have a telephone list of ISP support helpdesks.
2) Use your documentation: Did you read the manual? Have you read the FAQs online? Try doing this first; usually you can solve your problem by spending only a few minutes online or by looking at your user guide.
3) Helpdesk by phone: other quick and best solution to solve your technical issues is to contact us by phone.
4) Driver/firmware request: Technical support is not allowed to send a copy of the end-user CD-ROM (driver, firmware, user guide...); all available software is published on http://www.technicolorbroadbandpartner.com/dsl-modems-gateways/products/index.php .
For all other software, please refer to your ISP. Most of the time, Operators and ISPs use customized software with specific configurations.
5) RMA and warranty request: Technical support is not allowed to check online RMA status or warranty period, only your provider/sales shop can inform you.
6) Purchasing order or request: Please note that the Technical support doesn’t maintain a specific list of all providers/retailers where devices can be purchased.
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